kkb Responsible Gaming

kkb operates a zero-tolerance policy on underage gambling. Every new account holder must confirm at registration that they are 21 years of age or older. Before processing a first withdrawal, our team verifies the player's age against a government-issued National Identity Card (NID) or passport issued in Bangladesh.

If we have reasonable grounds to suspect that an account is operated by or on behalf of a person under the age of 21, we will immediately suspend the account, freeze any associated balance, and initiate a full identity review. Any deposits made on an underage account will be returned in full, less any bonus amounts credited, and no withdrawal will be processed until the review is concluded.

Parents and guardians in Dhaka, Chittagong, Sylhet, and across Bangladesh who are concerned that a minor in their household may have accessed the kkb platform are encouraged to contact our support team immediately at [email protected]. We will treat all such reports as a priority.

To set or adjust a deposit limit, contact the kkb support team at [email protected] and state your preferred limit amount in BDT. Our team will confirm the change within one hour during Bangladesh Standard Time business hours. Reductions take effect immediately; increases require a 72-hour review period.

Deposit limits apply across all payment methods simultaneously. A daily limit of ৳5,000, for example, means the combined total of all bKash, Nagad, Rocket, and Upay deposits cannot exceed ৳5,000 in a single day, regardless of which method is used.

kkb's self-exclusion programme is designed for players who feel that their gambling is becoming difficult to control. By requesting self-exclusion, you are asking kkb to prevent you from accessing the platform for a period you choose in advance.

Available exclusion periods:

• 6 months (minimum period)
• 1 year
• 2 years
• 5 years
• Permanent exclusion (indefinite — no end date)

To request self-exclusion, email [email protected] from the email address registered to your account with the subject line "Self-Exclusion Request" and your preferred exclusion period. Your account will be suspended within one hour of the request being received and confirmed.

During a self-exclusion period, kkb will also suppress all marketing communications sent to your registered email address and mobile number. Any balance remaining in your account at the time of exclusion will be returned to your registered bKash or Nagad wallet within 5 business days, provided your identity has been verified.

At the end of a time-limited exclusion period, you must actively contact [email protected] to request reactivation. Your account will not reopen automatically. A 7-day reflection period applies before reactivation is confirmed, during which you may change your mind without penalty.

A time-out is a short-term break from the kkb platform. Unlike self-exclusion, a time-out is intended for players who simply want to step away for a defined period without committing to a longer exclusion. It is a useful tool if you feel you are playing more than usual, need a reset, or want to take a break during a particularly busy period such as IPL season or BPL, when the temptation to bet frequently may be higher.

Available time-out periods:

• 24 hours
• 48 hours
• 7 days
• 30 days

During a time-out, your account is fully suspended. You cannot log in, deposit, or place bets. Marketing communications are also paused for the duration. At the end of the time-out period, your account is automatically restored and you may log in as normal.

To activate a time-out, contact [email protected] with the subject line "Time-Out Request". The suspension will be applied within one hour of confirmation.

Following these straightforward guidelines will help ensure that your experience on kkb remains enjoyable and stays within healthy boundaries:

• Set a budget before you play and treat it as the cost of entertainment — never gamble money you cannot afford to lose.
• Only gamble with disposable income. Never use money set aside for essential expenses like rent, food, utilities, or loan repayments.
• Take regular breaks. Step away from the screen every hour, even if you are on a winning streak. Continuous play clouds judgement.
• Do not chase losses. Accept that losing is a normal part of gambling. Trying to recover losses by betting more is one of the most common triggers for problem gambling.
• Balance gambling with other leisure activities. Cricket matches, Eid celebrations, time with family in Dhaka or Chittagong — gambling should be just one of many ways you enjoy your free time, not the primary one.
• Never gamble under the influence of alcohol, substances, or when you are emotionally distressed.
• Keep gambling private and honest. If you feel the need to hide your gambling from people close to you, that is a signal worth paying attention to.
• Use the tools available to you. Deposit limits, session timers, and time-outs exist for your benefit — use them proactively, not reactively.

Contact kkb Directly: Our responsible gaming support team is available around the clock. Email [email protected] with the subject line "Responsible Gaming Support" and a member of our team will respond within a few hours. We can help you activate self-exclusion, deposit limits, or time-out features immediately.

Talk to Someone You Trust: If you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or anywhere else in Bangladesh, consider speaking candidly with a trusted family member or close friend about your gambling habits. Sometimes an honest conversation is the most effective first step.

Seek Professional Guidance: If you feel your gambling has become a serious concern, we encourage you to seek support from a qualified mental health professional or counsellor. Many practitioners in Bangladesh's major cities offer confidential counselling services for behavioural issues including problem gambling. Your health and wellbeing come first — no game or bonus is worth compromising them.

kkb's support email address is displayed throughout this page as plain text only. Please copy it manually and paste it into your email client: [email protected]