kkb Privacy Policy

This Privacy Policy applies to all personal data collected and processed by kkb ("we", "us", "our") through the kkb platform accessible at kkb.asia (the "Platform"), including all associated services, features, games, and customer support channels. By registering an account or continuing to use the Platform, you ("the Player", "you", "your") acknowledge that you have read and understood this Privacy Policy.

kkb takes its data protection obligations seriously. We process personal data only where we have a lawful basis to do so, and we apply technical and organisational safeguards proportionate to the sensitivity of the data we hold.

This Privacy Policy should be read alongside kkb's Terms & Conditions and Responsible Gaming Policy, both of which are available on the Platform. Where this Privacy Policy conflicts with any other document, this Privacy Policy shall govern in relation to matters of personal data and privacy.

2.1 Registration and Identity Data

When you create a kkb account, we collect the following information:

• Full legal name as it appears on your government-issued ID
• Date of birth (to verify that you are 21 years of age or older)
• Residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other divisions)
• Mobile phone number registered with your MFS wallet (bKash, Nagad, Rocket, or Upay)
• Email address
• Username and encrypted password

2.2 Identity Verification Documents

To comply with our know-your-customer (KYC) obligations, we may request copies of:

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Passport (bio-data page)
• Any other government-issued photo identification deemed acceptable by kkb
• Proof of residential address (utility bill, bank statement, or similar document dated within 90 days)

2.3 Financial and Transaction Data

When you make deposits or withdrawals, we record:

• MFS wallet number (bKash, Nagad, Rocket, or Upay number associated with your account)
• Transaction reference numbers provided by your MFS provider
• Deposit and withdrawal amounts in BDT (৳)
• Transaction timestamps and status

kkb does not store full bank account numbers, card numbers, or MFS PINs. Payment credentials are handled exclusively by your MFS provider.

2.4 Gaming Activity Data

We record all gameplay interactions on the Platform, including:

• Games played, bet amounts, game outcomes, and session durations
• Bonus activations, wagering progress, and promotion participation history
• Sports betting selections, stake amounts, and settlement results

This data is used for account management, responsible gaming monitoring, dispute resolution, and platform improvement.

2.5 Technical and Device Data

When you access the Platform, we automatically collect:

• IP address and approximate geographic location (city-level)
• Device type, operating system, and browser version
• Session start and end times, pages visited, and features used
• Cookie identifiers and session tokens (see Section 7 — Cookies)

kkb uses your personal data for the following clearly defined purposes. We process data only where we have a valid lawful basis, which is identified alongside each purpose below.

Account Registration and Management

We use your registration data to create and manage your kkb account, verify your identity and age, and enable you to log in, deposit, play, and withdraw. Lawful basis: Performance of a contract.

Payment Processing

We use transaction data to process your deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain an accurate record of your account balance. Lawful basis: Performance of a contract.

Identity Verification and KYC

We use identity documents to verify that you are who you claim to be, that you are aged 21 or above, and that your payment method is registered in your own name. Lawful basis: Legal obligation and legitimate interests.

Fraud Prevention and Security

We analyse gaming activity, IP addresses, device fingerprints, and transaction patterns to detect and prevent fraud, money laundering, bonus abuse, account takeover, and other prohibited conduct. Lawful basis: Legitimate interests and legal obligation.

Responsible Gaming

We monitor gaming behaviour patterns to identify signs of problem gambling and to enforce deposit limits, cooling-off periods, or self-exclusion requests submitted by players. Lawful basis: Legal obligation and legitimate interests.

Customer Support

We use your contact details and account history to respond to your support queries, resolve complaints, and communicate important account notifications. Lawful basis: Performance of a contract and legitimate interests.

Platform Improvement

We use aggregated, anonymised analytics data to understand how players use the Platform and to improve our games, features, and overall user experience. Lawful basis: Legitimate interests.

Marketing Communications

Where you have given explicit consent, we may send you information about kkb promotions, bonuses, and seasonal offers (e.g., Eid, Pohela Boishakh, BPL season specials). You may withdraw this consent at any time by contacting [email protected]. Lawful basis: Consent.

kkb does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

4.1 Third-Party Game Providers

To deliver live casino and RNG games on the Platform, kkb works with independent game studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe. These providers may receive anonymised session identifiers and game-related data necessary to operate their game platforms. They do not receive your full identity or financial details.

4.2 Payment Service Providers

When you make a deposit or withdrawal, relevant transaction data is shared with your chosen MFS provider (bKash, Nagad, Rocket, or Upay) to process the payment. kkb does not receive or store your MFS PIN or full account credentials.

4.3 Identity Verification Partners

kkb may engage trusted third-party KYC and identity verification service providers to assist in verifying documents submitted by players. These partners are contractually bound to process data solely for the stated verification purpose and to apply appropriate security measures.

4.4 Legal and Regulatory Authorities

kkb may disclose your personal data where required by law, court order, or in response to a lawful request from a competent authority. In such cases, we will disclose only the data specifically requested and will notify you where legally permissible to do so.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of kkb's business, player data may be transferred to the acquiring entity. You will be notified in advance of any such transfer and of any changes to this Privacy Policy that may result.

kkb retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. Our standard retention periods are as follows:

• Account and identity data: Retained for the duration of your account relationship with kkb and for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping standards.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of each transaction.
• Gaming activity logs: Retained for a minimum of three (3) years from the date of the activity recorded.
• Customer support communications: Retained for three (3) years from the date of the last interaction.
• Marketing consent records: Retained for the duration of the consent and for one (1) year following its withdrawal, as evidence of the consent having been given.
• Technical and device data: Retained for up to twelve (12) months, after which it is anonymised or deleted.

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised.

You have the following rights in relation to the personal data kkb holds about you. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request". We aim to respond to all requests within 30 days.

• Right of Access: You have the right to request a copy of the personal data kkb holds about you and to receive information about how it is processed.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to kkb's legal record-keeping obligations.
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances, for example while a correction request is being assessed.
• Right to Object: You have the right to object to the processing of your personal data where kkb relies on legitimate interests as its lawful basis, including direct marketing communications.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Data Portability: Where processing is based on consent or contract and carried out by automated means, you may request a copy of your data in a structured, commonly used, machine-readable format.

Please note that some rights are subject to limitations. For example, kkb cannot erase transaction records that we are legally required to retain. We will clearly explain any such limitations when responding to your request.

kkb uses cookies and similar technologies (such as local storage and session tokens) to operate and improve the Platform. A cookie is a small text file placed on your device when you visit a website. Cookies do not contain viruses or executable code.

Essential Cookies

These cookies are required for the Platform to function. They enable you to stay logged in, maintain your session state, and complete deposits and withdrawals securely. Essential cookies cannot be disabled without breaking core Platform functionality.

Analytics Cookies

kkb uses anonymised analytics tools to understand aggregate usage patterns on the Platform, such as which game categories are most popular and how players navigate between sections. No personally identifiable information is included in analytics data.

Performance Cookies

These cookies help kkb optimise Platform load times, detect errors, and improve overall stability. They collect anonymised technical metrics about your device and connection.

kkb does not deploy third-party advertising cookies, retargeting pixels, or cross-site tracking technologies. You may manage cookie preferences through your browser settings. Please note that disabling essential cookies will affect your ability to use certain Platform features.

kkb applies a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security practices include:

• 256-bit SSL/TLS encryption on all data transmissions between your device and the Platform.
• Encrypted storage for all sensitive personal data at rest, including identity documents and financial records.
• Access controls ensuring that only authorised kkb personnel with a legitimate operational need can access personal data, on a strict need-to-know basis.
• Regular security assessments and penetration testing of Platform infrastructure.
• OTP and two-factor authentication options available to players for account login.
• Automated fraud detection systems that monitor for unusual account activity in real time.

Despite these measures, no internet-based platform can guarantee absolute security. If you suspect that your kkb account has been accessed without your authorisation, contact [email protected] immediately. kkb will investigate all reported security incidents promptly.

The kkb Platform is strictly for individuals aged 21 years and above. kkb does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been submitted by or on behalf of an individual under 21, we will delete that data and close the associated account immediately.

Parents and guardians who believe a minor may have registered on the kkb Platform are encouraged to contact [email protected]. kkb will treat all such reports as a priority and take prompt action.

kkb reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform features. The revised policy will be published on this page with an updated effective date. Where changes are material — for example, a new category of data being collected, or a new purpose for processing — kkb will provide advance notice to active players via in-platform notification or email.

Your continued use of the Platform after the effective date of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the revised policy, you should stop using the Platform and contact support to close your account.

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data kkb holds about you, please contact our support team using the details below. All privacy-related enquiries are handled confidentially and responded to within 30 days.

Email: [email protected]

Please include the subject line "Privacy Policy Enquiry" or "Privacy Rights Request" so your message is routed to the correct team. This email address is displayed as plain text and is not a clickable link — please copy it manually and paste it into your email client.

kkb's support team operates around the clock, with priority response during Bangladesh Standard Time (BST, UTC+6) business hours, Monday through Sunday.